I just saw a commercial for Comcast that focuses on the customer. It seems that every company out there is centered around the customer which I think is the most important. As a consumer, it doesn't matter so much as why a mistake was made or who made it, as long as in the long run, they focus on my needs. I will not name names, for a couple reasons #1 is I believe in giving companies a second chance. and #2 I believe that sometimes bad experiences happen, its how the company makes it up to you that really matters, but I've had a few experiences where something didn't go as planned. Ok, not a big deal, stuff happens, and I am flexible and understanding in that aspect. What I do not like is when employees or even managers start placing blame. I'm not looking to blame anyone in why things didn't go as promised, what's important is what they will do to fix it and make things right. Plus, it's unprofessional and alienates the staff away from being a team. Work together and don't throw teammates under the bus!
My point: stick to focusing on the customer and really follow through. Little things mean the most and sometimes just showing consumers that you appreciate them will result in the best word of mouth money can buy!
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